At DirectFIL, we combine both human expertise with cutting-edge technology to deliver seamless, scalable workforce solutions for businesses that demand efficiency. Our technology solutions provide AI-powered, call-center outsourcing, back office assistance and billing services tailored for healthcare providers, hospitals, health plans, hospitality businesses, reservation companies, and billing and revenue-cycle management companies for Medicare, Medical and Commercial providers.
Call-Center Outsourcing
Enhance customer experience with a combined approach of AI call center technology for First Time Call Resolution (FCR) and streamline and manage productivity and call volumes with care. Also leverage our highly trained human workforce of support specialists who are highly skilled in working with complex customer care, HIPAA compliant payment and inquiry transactions. Our combined solutions are trained and certified for specialized customer care across Healthcare, Technology, Hospitality and Education industries.
Back Office Outsourcing
Leverage artificial intelligence to automate processes, improve response times, and reduce operational costs while maintaining superior service quality. Whether you need virtual assistance, scheduling, patient support, customer service, billing, revenue-cycle management or reservations. DirectFIL’s technology-driven workforce solutions optimize your operations, reduce overhead, and enhance productivity—allowing you to focus on what truly matters – customer satisfaction, compliance, growth and success.
Seamless Support & Smart Solutions for Your Business
From customer service to revenue cycle management, our expert-driven and AI-powered solutions help businesses optimize operations, enhance efficiency, and deliver exceptional service.
Customer Service
We provide professional, 24/7 customer support to ensure seamless communication between businesses and their clients, delivering a superior customer experience.
Patient Scheduling
Our efficient appointment scheduling services help healthcare providers manage patient bookings, reduce no-shows, and improve operational efficiency.
Directory Assistance
We offer real-time directory assistance, helping customers quickly find accurate information, connect with the right departments, and enhance user experience.
Virtual Assistance
Our AI-powered and human-driven virtual assistants handle administrative tasks, emails, data entry, and customer inquiries, increasing business productivity.
HelpDesk Support
We provide IT and customer support helpdesk solutions, assisting with troubleshooting, ticketing systems, and issue resolution to keep operations running smoothly.
Billing and HIPAA Compliant Payments
Our secure billing services ensure that businesses can process HIPAA-compliant transactions, manage invoices, and streamline financial workflows with complete data security.
Revenue Cycle Management
We help healthcare providers optimize revenue cycles, from patient registration and claims processing to payment collection and financial reporting.
Customer Reservations
Our reservation management services help businesses in hospitality, healthcare, and travel efficiently handle bookings, ensuring a smooth and hassle-free experience for customers.
Partner with DirectFIL – Elevate Your Business Today!
Unlock the power of expert workforce solutions, AI-driven outsourcing, and innovative healthcare services. Let’s build your success together!